Customer service
Shipping & Delivery
We process orders within one business day from when the order was placed. Our estimated delivery date for your order is based your shipping address and the shipping method you select. We do our best to accurately estimate when items will ship from our facilities. Estimated shipping dates are based on several factors, including your destination address, how quickly we can. Our estimated shipping dates are always a range of dates. It’s entirely possible for an item that hasn’t shipped by the beginning of the date range to still arrive within our stated delivery estimate.
Returns & Replacements
It’s simple. If at any time you are not 100% satisfied with an item you purchased from us, you may return it for a refund (minus what you paid for shipping). Only items that are unused, in saleable condition, and in original packaging are eligible for return. If you received a damaged or defective item, or if we made a mistake on your order at Bombkarnia, we want you to be satisfied with your purchase.
If you are not satisfied with your purchase, you may return new unopened items within 14 days of delivery for a full refund. Items that are Not Refundable * Products without original packaging * Products purchased more than 14 days from date of return request.
Ordering
Finding What You Need
There are three ways to get to a product you want or need: 1. go to a product category from the homepage 2. search the catalog by entering a product name, product type or specific item number 3. click on a featured product image
Checking Out
After you have everything you want in your bag you are ready to checkout. If you’re registered with us, you’ll need to:
1. Confirm your registration information (shipping address, delivery information, etc.)
2. Enter your payment information.
3. Receive an order confirmation email.
You can add an item to your bag from a page featuring a single product or from a search results page that lists several products. Simply hit the “add to bag” button. The Bombkarnia.com search engine was designed to help people get right to what they want as quickly as possible. To learn how to use our search engine to its fullest capabilities, please read the information below.
Single Word Search
You can enter a Product Name, Item Number (Product Code), into the text box
Payment, Pricing & Promotions
We currently accept credit cards. Our site is 100% safe and secure. Promotions and NEW products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.
Updating Account Information
To change your account information, click on “my account” next to the Welcome tab at the top of the page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”.
* To change the way your name appears or your email address, click on the tab in the sidebar menu that says “Account Information”.
* To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Edit Address”, “Delete Address”, or “Add Address”.